We know the phrase, treat others how you want to be treated. It’s simple and a useful way to demonstrate how to communicate effectively.
See our top tips on how to communicate better to your team and colleagues:
Honesty is the best policy
If you don’t know, just say so! But go that bit further to offer to look into the issue and get back to them in a set time frame. Most importantly, do it, honesty is built on being true to your word and part of building a relationship is people knowing they can trust and rely on you.
Be clear with people
So often we go around the houses when telling people what we want which ends up not really telling them anything! For example, instead of saying “perhaps next time you can consider what other information you might include” be clear and say “next time I’d like you to include X, Y and Z information” that way they absolutely know what you want and what to do and they will respect you more. Otherwise, next time they do the same thing and you get short with them they will be left thinking “why didn’t they just say that in the first place!”
Do not “demand” your request
Remember the manners your parents taught you and always ask politely. People are much more likely to respond in a positive way if you ask rather than demand. Put yourself in their shoes, which would you prefer… “Can you get back to me tomorrow with that please” or “I want it tomorrow, final”… I know what I’d opt for!
There is simply nothing worse than someone looking at you with that vacant expression on their face, when you know full well they haven’t listened to a word you’ve said. Give them confirmation that you have been paying attention, you can either repeat what they have said such as “so, just to confirm….” Or ask questions and ask for more information and be interested in what they are telling you.
Don’t forget you have ears too!
You don’t always have to do the talking or even worse interrupt half way through because you think you already know what they are going to say. Let them express themselves and finish what they want to say and show them you respect their opinions.
This advice can be used by everyone at every level so why not try it and encourage others to do the same to improve communication and build relationships.
Do you need help with your people strategy and communication? Get In touch! Drop us an email at firstname.lastname@example.org.